SPORTS BAR

O'Learys Hemsedal

Decreasing costs and increasing revenue and staff satisfaction while optimising the customer experience

Favrit is fantastic and very easy to work with.
– Roger Skorpen, Restaurantsjef
Overview
O'Learys combines good people, great food and drinks, and sports to create a unique social atmosphere. Opening in 1988, they brought the first genuine American sports bar to Sweden. Since then, they've expanded to multiple franchises within the Nordics and abroad.

O'Learys' Hemsedal location turned to Favrit in 2020 due to COVID restrictions. The partnership surpassed expectations with an increase in sales, staff satisfaction, and overall efficiency of operations. They quickly saw the benefits in continuing with Favrit, making it a core component of their operations.

Background
When COVID shutdowns hit Norway in March 2020 and infection control became a priority, O'Learys began using Favrit as a solution to maintain business while adhering to new regulations. They had to implement some significant changes – such as removing bar stools and service – and shift to full table service, so they were looking for a system that would keep things simple and efficient for staff and customers.

Results
In addition to an increase in efficiency, sales, and staff satisfaction, O'Learys' use of Favrit has reduced operational costs while simplifying processes. Average order sizes have increased and more items are sold per hour by using Favrit. Customers are happy to no longer need to leave their seats during a game to stand in line to order.

The ease of updating the digital menu is a key point of staff satisfaction. Not only does it make recommending additional items easier, but it allows staff to remove items as needed based off inventory. The kitchen staff appreciates being able to temporarily pause food orders if they are quite busy, which keeps things running smoothly. Staff also was surprised but very happy to see an increase in tips when customers order and pay through Favrit.

Currently, 95% of O'Learys' orders go through our platform – they will be diving even deeper with our waiter solution to continue simplifying and optimising infrastructure and processes.

Outcome
  • Marked increase in sales of sides like dips and sauces with Favrit
  • Estimated 30% more in tips during the course of an evening when using Favrit
  • Approximately 1-3 more units sold per customer through Favrit
4.51
Average O'Learys customer rating of Favrit

Check out our plans and see which option can work for your business

Made on
Tilda